At TRIPURASHREE, we carefully inspect and pack every order before dispatch. We want you to receive your products in good condition.
1. No Returns for Change of Mind
We do not accept returns or exchanges if you change your mind, dislike the product after receiving it, or order the wrong product.
Please carefully check the product details before placing your order.
2. Eligible Returns
A return may be accepted only if:
- The product received is damaged or defective.
- The product received is different from the product ordered.
- An item is missing from the order.
3. Uncut and Unedited Opening Video
For any claim regarding a damaged, defective, incorrect, or missing product, the customer must provide an uncut, unedited and continuous video of the package being opened.
The video should clearly show:
- The package before opening
- The package being opened for the first time
- The product and its condition
- The shipping label/order details
Claims without a clear, uncut and unedited opening video may not be accepted.
4. Report the Issue
Any eligible issue must be reported within 48 hours of delivery.
Please provide:
- Order number
- Uncut and unedited opening video
- Clear photographs of the product
- Photographs of the packaging
- A description of the issue
5. Product Condition
For an approved return, the product must be:
- Unused and unworn
- In its original condition
- Returned with the original packaging, tags and accessories, where applicable
Products that have been worn, used, altered, damaged after delivery, or returned without original packaging may not be eligible.
6. Return Approval
All return requests are subject to verification and approval by TRIPURASHREE.
Please do not send any product back without receiving return instructions from us.
7. Refunds
If a refund is approved, the eligible refund amount will be processed to the original payment method used for the order.
The time taken for the refund to reflect in the customer’s account may vary depending on the bank or payment service provider.
8. Replacement
Where possible, TRIPURASHREE may offer a replacement instead of a refund for damaged, defective, incorrect or missing products.
Replacement is subject to product availability.
9. Non-Returnable Situations
Returns will generally not be accepted for:
- Change of mind
- Products that have been worn or used
- Damage caused after delivery
- Normal wear and tear
- Improper handling or storage
- Products without original packaging, where applicable
- Claims made after the 48-hour reporting period
- Claims without the required uncut and unedited opening video
10. Contact Us
For return or refund assistance, please contact us at support@tripurashree.com with your
Email: [Your email address]
Phone/WhatsApp: [Your phone number]
Please include your order number when contacting us.
TRIPURASHREE reserves the right to update this Return & Refund Policy when necessary.