1. What products does TRIPURASHREE sell?
TRIPURASHREE offers a curated collection of fashion and artificial jewellery and other products featured on our website.
2. How can I place an order?
Browse our products, select the item you wish to purchase, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment or select Cash on Delivery, if available.
3. Can I cancel my order after placing it?
No. Once an order has been placed and confirmed, it cannot be cancelled or modified.
Please check your product selection and delivery details carefully before placing your order.
4. Do you offer Cash on Delivery (COD)?
Yes, COD may be available for eligible locations and orders. Availability will be shown during checkout.
5. How long does delivery take?
Orders are generally processed within 2–4 business days and delivered within approximately 3–7 business days after dispatch.
Delivery times may vary depending on your location and courier service.
6. How much is the shipping charge?
Any applicable shipping charges will be displayed during checkout before you place your order.
We may also offer free shipping on selected orders or during promotional periods.
7. How can I track my order?
Once your order is dispatched, you may receive tracking details through your registered email, phone number, or WhatsApp, where applicable.
8. Can I return a product?
Returns are accepted only for eligible issues, such as receiving a damaged, defective, incorrect, or missing product.
Change-of-mind returns are not accepted.
9. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery.
You must provide an uncut, unedited and continuous video of opening the package, along with photographs and your order details.
Claims without the required opening video may not be accepted.
10. Can I exchange a product?
An exchange or replacement may be offered for an eligible damaged, defective, incorrect, or missing product, subject to verification and product availability.
11. When will I receive my refund?
If a refund is approved, it will be processed to the original payment method. The time taken to reflect the refund may vary depending on your bank or payment provider.
12. What if I entered the wrong delivery address?
If you have entered an incorrect delivery address, please contact TRIPURASHREE immediately after placing your order and before the order is shipped.
We will try to update the address if the order has not yet been processed or dispatched. Once the order has been shipped, the delivery address cannot be changed.
Please make sure your delivery details are correct before placing your order.
13. Do you ship outside India?
Currently, TRIPURASHREE ships within India only, unless otherwise stated on the website.
14. Are the colours of the products exactly the same as shown online?
There may be slight variations in colour and appearance due to photography, lighting, and individual screen settings.
15. How should I take care of my fashion jewellery?
Keep jewellery away from water, perfume, lotions, sweat, and harsh chemicals. Store pieces separately in a dry place when not in use to help maintain their appearance.
16. How can I contact TRIPURASHREE?
For any questions about products, orders, shipping, returns, or refunds, please contact us:
Email: support@tripurashree.com
Phone/WhatsApp: +91 8123024431
Please keep your order number ready when contacting us about an existing order.